Customer Services
Triage and Research Officer Contract Full Time
Applications have closed
This listing has expired.
Triage and Research Officer needed in Romford
The rate is £17.54ph PAYE
This is a temporary role
The reference number is: RQ1366312
The successful candidate will be responsible for improving our customer’s complaints and/or Data and Information request journey by ensuring that each enquiry is reviewed and allocated to the correct pathway for processing. Officers receive, record, and triage the request to determine their complexity, to review any history, identify any legal or statutory alignment and either take proactive steps to resolve less complex issues or prepare briefings ready to pass on to a subject matter expert. They monitor incoming requests and processing status to ensure substantial risk requests are escalated to be dealt with expeditiously and escalate any delays or workflow obstacles with line managers and senior officers.
Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
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