Senior Complaints Officer Full Time Temporary

Senior Complaints Officer needed in Westminster Paying  £24.53 per hr ref 1321202

Full time hours on a temporary basis

  • Act as a point of contact for residents wishing to raise a complaint or general enquiry, provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries.

  • Ensure the complaints system is maintained and complaints and enquiries are recorded within target times. Support and train officers in their use of the complaints database.

  • Ensure the housing teams meet the targets for the complaints process and that the quality and the presentation of external correspondence, meet the clients requirements.

  • Produce performance reports for the complaints and enquiries service and undertake monitoring / auditing tasks as directed by the team manager.

 If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared