Customer Services
Resolution and Response Team Officer Contract Full Time
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Resolution and Response Team Officer needed in Romford
The rate is £17.54ph PAYE
This is a temporary role
The reference number is: RQ1366370
The successful candidate will be responsible for improving the effectiveness and quality of customer responses and are accountable for providing high quality and efficient customer responses that reduce the risk of escalation to further stages understanding when to escalate issues to alternative teams.
They will manage a wide range of cases and/or requests, effectively researching and overseeing the successful response to corporate and statutory complaints, Ombudsman enquiries, Member enquiries, Freedom of Information, Data Protection Act & Environmental Regulations and information sharing requests.
This is not an exhaustive list of all tasks that may fall to the postholder and employees will be expected to carry out such other reasonable duties which may be required from time to time.
Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared.
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