Rent Recovery Officer

Rent Recovery Officer needed in Illford, £17.11ph PAYE – Reference: OR4678

• To maximise rent recovery from customers in Temporary Accommodation and in Housing in accordance with the rent recovery process
• To receive transfers from the 1st Stage Rent Recovery team and other teams as applicable
• To ensure tenants with high rent arrears receive focused input to resolve issues and ensure they are provided with a high-quality service. To conduct an in-depth assessment of customers to understand their situation, with a focus on rent recovery. Providing a case-management approach, supporting the customer based on a holistic view of their needs and their income maximisation potential
• To contact tenants in a systematic way that optimises support and rent recovery, with an emphasis of personalised contact wherever possible
• To maintain accurate and up-to-date records of action taken to recover income and arrears and to monitor and record the impact of the actions taken.
• To help customers manage their arrears as they move between temporary accommodation solutions
• To work in conjunction with all other appropriate agencies to ensure maximisation of income for both customers and the organisation
• To contribute to delivery of internal Housing Services
• processes that fall within the Rent Recovery teams remit

This is a Full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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