Housing options officer ref OR5541

Location: United Kingdom

Salary: £15.78 - £19.77 / Hourly

Posted 2 days ago

Provide housing advice and assistance to customers in line with current legislation and council policy, providing a professional, sensitive, and confidential service.
To help meet the council’s obligations under the prevent and relief duties of the act, in order to prevent homelessness by engaging in effective partnership working, negotiating and/or mediating, and providing accurate advice and assistance.
Undertake any other reasonable duties, such as assisting clients with applications to the Housing Register, Rent Deposit Scheme, referrals, and Medical Assessment forms, and assist with housing queries.
Function as a support officer to caseworkers when people approach the service for housing assistance.
Function as a triage officer, giving housing advice and booking homeless appointments for Housing Options Officers.
Regularly review applicants personalised housing plans (PHP) and help applicants to find alternative accommodation.
Have an awareness of legislation case law, government guidance, and professional good practice in relation to parts VI & VII of the Housing Act 1996 as amended by HRA 2017.