Customer Services
Housing Complaints Resolution Officer 1301738 Contract Full Time
Senior complaints officer needed in London £24.53ph ref 1301738
Support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding to enquiries, distributing cases, chasing information, managing incoming documentation, and preparing responses. Excellent team worker, with the ability to build relationships at all levels throughout the organisation and with stakeholders in the housing team, while thriving under pressure and using your initiative.
3 days office working
Investigating escalated and complex complaints (stage 2 and Ombudsman)
Carrying out detailed investigations, with robust and evidenced based conclusions and remedies.
Identifying and tracking commitments and learning opportunities.
Ensuring attention to detail in submitting case file requests to the Ombudsman and addressing gaps.
Escalating issues of non-compliance.