Customer Service Advisor Full Time Temporary

Customer Service Advisor needed in Eastbourne, £11.44ph PAYE – Reference: RQ1393553

• Interacting with customers across multiple channels: face to face, phone, letter, email, via customer portal and self-service channels and a range of social media channels.
• Act on contact.
• Referring to other systems when necessary to resolve requests.
• Reviewing and moderating reports and requests, proactively managing and resolving them where possible or referring them to the relevant team or contractor using scripts and processes when required.
• Carrying out a range of other related duties and capturing statistical data or sending correspondence.
• Answering a range of general enquiries for Housing Solutions.
• Sending information sheets, guidelines and website links to customers.
• Taking the customer’s full story into account when giving advice, provided by the single view of the customer in their Golden Customer Record.
• Identifying and escalating complex cases and inconsistencies as appropriate
• Providing technical advice to customers having difficulties using self- service channels.

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.