Corporate Complaints Manager Full Time Temporary

Corporate Complaints Manager needed in West London Paying  £26.70 per hr ref 5251126

Full time hours on a temporary bas

• Have ownership of the oversight and tracking of complaints across the organisation to ensure they are being responded to within organisational standards.
• Use corporate complaints and feedback information and intelligence to drive service improvements, inform scrutiny reviews and develop and deliver improvement projects.
• Provide strategic direction to the integration of complaints processes and in the use of customer complaint data gathered council wide to improve service design and increase customer satisfaction.
• Build strong relationships with people who use our services to gain a better understanding and insight into their complaints and share learning across the organisation.
• Serve as a subject matter expert for complaint handling across the organisation, maintaining an active understanding of current thinking regarding complaint handling and developing innovative ways to enhance the service.

If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared+