Billing and Collection Officer ref 5262412

Job Purpose:
1. Ensure that all Council Tax, Business Rates, Adult Social Care Debt, Parking and Road
Traffic, Sundry Debt and Housing Benefit Overpayments is billed, collected and
recovered in accordance with prevailing legislation, case law, local policy and
procedures. Billing activities include for all lines of debt; identification of the correct
liable parties and liability dates, nature of service provided, assessing entitlement to
discounts exemptions, reduction and refunds, the maintenance of accurate billing and
invoicing records for all customers, database management across all lines of revenue
and debt.
2. To effectively resolve customer and stakeholder enquiries related to the administration,
billing and recovery of all debts to a consistently high quality and so as to maximise
collection and recovery of outstanding liabilities.
3. To ensure that all debts progress through the appropriate recovery process to
maximise collection and minimise arrears outstanding for previous years. Carry out
collection of all revenue and debt in an efficient and objective manner, taking account
of customers’ individual circumstances and ability to pay but at the same time paying
attention to the financial interests of the Council in terms of maximising collection.
4. To carry out all duties in accordance with relevant legislation and guidance, Council
policies, procedures and standards to ensure the delivery of excellent services to
customers.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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