Head Of Housing Service Centre Full Time Temporary

Head Of Housing Service Centre needed in Tower Hamlets, £366.16 per day PAYE – Reference: RQ1451615

• Responsible for strategic and operational delivery of the Housing Service Centre for the Housing Management Division
• Lead on the delivery of the organisation’s Customer Access Strategy and Target Operating model to enable the division to achieve its priorities.
• Use organisational and sector insight to shape the organisation’s business analytics with the aim of connecting people, customer data with performance data to support the business in its decision-making.
• Sponsor and evaluate delivery of customer service projects across the organisation.
• Develop strong and trusted partnerships with the organisation’s senior leaders, leading the resolution of complex customer experience issues, confidently challenging leaders based on own professional expertise, and joining up effectively with other functions to provide pragmatic solutions.
• Maintain a long-term view of the organisation’s direction; shaping, reviewing, and aligning service activity to ensure cost-effectiveness
• Lead the housing service centre management team to actively manage a professional, proactive, adaptable, and responsive service based on long-term view of requirements, addressing issues to ensure collaborative delivery of services and continuous improvement.
• Keep abreast of regulatory and policy matters relating to the management of social housing and apply this in the execution of the role
• Keep abreast of industry best practice and technology advances to ensure the service is always comparable with bench marking upper quartile
• Support a culture of learning so that there is shared understanding of brilliant customer service, alongside a commitment to explore innovation and be creative.
• Support colleagues in comprehensive methods of customer involvement and feedback which enables the organisation to listen to customers and respond to their needs appropriately.
• Implement and embed effective Lean methodologies that evoke and enable the business to rethink and redesign its processes in respect of customer experience, ensuring that the organisation grows and overcomes challenges to the delivery of great customer experience

This is a full time role on a temporary contract basis  

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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